Early Bird Studio

The Design of Everyday Experiences

Everyday experiences are the results of every interaction people have with your brand, your product, or your service. Even the small stuff. Across all channels and over time.

Early Bird Studio provides Design Research, Experience Planning, and Inclusive Design for companies who want people to feel good about their products and services.

We observe closely. We listen intently.

*Forrester, Understanding The Impact Of Emotion On Customer Experience, 7/13/15*

Our ethnographic approach seeks to understand both rational and emotional needs. Emotion can not be removed from everyday experiences.

Our research seeks to uncover hidden insights that data alone can’t tell you. Problems have many layers, going below the surface enables us to uncover the real problem to be solved.

We believe designing with compassion leads to human connection.

Are you ready to compete on Customer Experience?

It can be challenging to take on CX initiatives but the ROI is significant.

86%

86% of buyers are willing to pay more for a great customer experience.

Forbes, Jun 23, 2020

5-25X

It is anywhere from 5 to 25 times more expensive to acquire a new customer than it is to keep a current one.

Harvard Business Review

74%

74% of people are likely to switch brands if they find the purchasing process too difficult.

Salesforce

HEALTHCARE

safety requires proactivity.

Brand Positioning & Naming

Public Website Redesign

FINANCIAL SERVICES

Everyone grieves differently.

Journey Mapping Key Life Events

Workshop Facilitation

“I knew it would be happening shortly, but it came sooner than I thought. I was’t ready, it was a surprise. I was not prepared even though I had an internal network and six kids for emotional support.”

“When the loan is not flowing, more communication is needed.”

HOME LENDING

Success Depends on Teamwork